Frequently Asked Questions
I understand that for many of my customers this is a stressful and emotional time.
I've done my best to make the entire process as smooth as simple as possible.
Please feel free to reach out if you have further questions not covered here- I'm always here to help.
I've done my best to make the entire process as smooth as simple as possible.
Please feel free to reach out if you have further questions not covered here- I'm always here to help.
Custom Keepsake Jewelry FAQ:
What material is used to create my keepsake?
Each original keepsake piece is created using a self-leveling monolithic core of a HALS-infused polymer matrix. This preservation grade medium provides a highly refractive glass-like shine that amplifies depth while ensuring enhanced UV protection for decades to come.
How long does keepsake jewelry take to make?
As soon as I receive the hair, I begin your jewelry and take 2-6 weeks depending on the particular style and hair type. Most memorial and keepsake jewelry pieces are completed and ready to ship within 4 weeks of the receipt of your hair.
How do I mail the hair?
After placing your order, I will send out a shipping kit, which includes everything you'll need to collect and mail your hair sample. Use the kit as instructed, drop it in the mail, and I will message you as soon as I receive the hair and start your jewelry that day.
*Cremated remains/ashes require special postage and shipping container. Please see this link for information on sending cremated remains for your memorial jewelry.
How much hair/fur?
I recommend about a pinch of hair per piece of jewelry- more if the hair is very fine or light/grey. I ALWAYS return what hair isn't used in your jewelry.
Can I get any hair back? What happens to leftover hair?
I ALWAYS send back whatever hair I do not use when I send out your completed jewelry.
Is shipping safe? How do I know I will receive my jewelry on time?
I ship USPS ground advantage WITH TRACKING and include simple gift box packaging. You may upgrade to Priority Mail during checkout if you need your item shipped faster. *Keep in mind this affects shipping speeds, and NOT production time!
KEEPSAKE "FINAL LOOK" WILL DEPEND ENTIRELY ON THE HAIR YOU PROVIDE.
*Be aware VERY LIGHT hair (white, light grey, light blond) tends to turn translucent in the resin- similar in appearance to when it is wet. Expect this when placing an order using very light hair. Very light hair also tends to expel more bubbles than darker hair- this is due to the hair shaft having more air compared to darker hair types.
*I cannot change the TEXTURE of the hair you send- straight hair will remain straight; curly hair remains curly. I do my best to arrange the hair in an aesthetically pleasing manner while retaining what makes it unique to the being that it belongs to.
*I do my best to "clean" the hair, but any DEBRIS within (lint, dirt, etc.) will likely show in your finished product.
*Be aware VERY LIGHT hair (white, light grey, light blond) tends to turn translucent in the resin- similar in appearance to when it is wet. Expect this when placing an order using very light hair. Very light hair also tends to expel more bubbles than darker hair- this is due to the hair shaft having more air compared to darker hair types.
*I cannot change the TEXTURE of the hair you send- straight hair will remain straight; curly hair remains curly. I do my best to arrange the hair in an aesthetically pleasing manner while retaining what makes it unique to the being that it belongs to.
*I do my best to "clean" the hair, but any DEBRIS within (lint, dirt, etc.) will likely show in your finished product.